Order Cancellation and Return Policy

Please review Oakville Cookie Delivery's gift order delay, return and cancellation policy below.

Due to the nature of cookies as perishable gifts, we are unable to accept returns of any kind. All cookies are baked fresh and once baked can not be resold. However, if you have any issues with the cookies we have delivered, please contact us at 416-232-2253 and we will be happy to help.

If we have bad weather, we cannot guarantee the delivery time that was requested. Every effort will be made to get the order delivered on time, but we are not responsible for any delays that may occur and no refund will be given. In the vent of a delay, we will deliver the cookies as soon as possible. We will also, whenever possible, e-mail you when we know that your delivery may be in this situation when bad weather is coming.

If you cancel more that 72 hours in advance, a 100% refund will be offered.

If you cancel with less than 72 hours notice, no refund will be applied.

Please be aware that these time limits are when we receive the e-mail or phone call. So if you send an e-mail at 3 am in the morning, the time recorded for the policy begins when we see it the next morning (not the exact time when you send us notice to cancel the order).

On multiple corporate orders, there are no cancellations unless more than 7 days are given, and a fee will be charged for work already performed.